Electric Vehicles Are Less Reliable Than Conventional Cars

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Tesla, which has been building EVs for more than a decade, falls near the middle of the pack in terms of brand reliability. Its Model Y, first introduced for model year 2020, is recommended by CR for the first time this year, with owners reporting fewer issues with its suspension, in-car electronics and general build quality than in previous years. The Model Y joins the Model 3 in earning CR Recommended status.

“Tesla’s Model 3 and Model Y are now the sweet spot in the automotive industry when it comes to building electric cars,” Fisher says. “While Tesla is still a relatively new car company, it has more experience producing EVs than any other automaker.”

“While Tesla’s EV components are generally reliable, the company continues to struggle with the build quality of its vehicles,” says Steven Elek, who leads the auto data analytics program at CR. “Tesla powertrains are now pretty solid for the most part, but Tesla owners report a lot of build quality issues including irregular paint, broken trim, door handles that don’t work, and trunks that don’t close. All of these pull down the brand’s reliability score.” (Consumer Reports factors build quality issues that require repair into our reliability calculations, but they are not weighted as heavily as more serious problems, such as those with the engine, transmission, or drivetrain.)

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